Frequently Asked Questions

Below are some of the most frequently asked questions about our carbonless form printing services.

If your question is not listed below, please call 310-828-8708 or click here to contact us via email.


Question: How long does it take for my carbonless business forms to be printed?
Answer: If you provide us with a PDF file and require no proof, then we will strive to turn around most carbonless forms in 48 hours.

Any bindery functions, such as numbering, perforations, wrap around covers, drilling etc., can add up to 3 days to you orders production time. Normal production time is 3-5 business days. Business days are Monday - Friday 8:00 am to 5:00 Pacific standard time excluding all major holidays (Christmas, New Years, Easter, Memorial Day, July 4th, Labor Day, and Thanksgiving.).

If you provide a file other than PDF and/or require a proof, we will not move forward until we have received your approval of that proof and therefore it can also add considerably to the turnaround time. 48 hour turnaround is a goal that we will strive to reach, but is not a guarantee.

48 hour turnaround does not include shipping time. Shipping times will vary depending on your location. For more information regarding processing and shipping times, please call us anytime between the hours of Mon. - Fri. 8 am - 5 pm Pacific Time at 310-828-8708.


Question: Can I get a proof?
Answer: A proof is provided if requested and if a PDF file is not sent to us with your order. Proofs can take up to 2-3 business days. Once you approve the proof, production begins on your form.


Question: Can I cancel my order?
Answer: We strive for quick turnarounds on all orders. Therefore your order can go into production anytime after placing your order online. In the event you wish to cancel your order, you will incur a cancellation fee. There will be $10 per plate cancellation fee anytime after the order has been placed. Orders that have already printed or shipped are not eligible for cancellation, refund or credit.

To cancel your order, please use our "Contact Us " button and provide the following information:
1. Valid contact Phone Number
2. Invoice Number to cancel
3. Item(s) you wish to cancel on the Order

If the above information is not included or is not correct, your cancellation request will NOT be processed.


Question:: What type of files do you accept?
Answer: We accept PDF, JPEG, PSD, AI and InDesign (with fonts turned into outlines).

PRODUCTION NOTE: Please ensure that any linked/external artwork is embedded into your Illustrator or InDesign file prior to upload.
Illustrator: Click here for instructions to embed files.
InDesign: Click here for instructions to embed files.


Question: My logo is in color on my file why does it print in black?
Answer: When ordering your forms if you select black ink, you logo will print in black ink as a gray scale. Except if the logo is color separated as spot colors for 2 or 3 color printing, then you can choose the 2 or 3 color printing process, and choose the colors desired.


Question: Is everything shipped via UPS Ground?
Answer: All of orders are shipped UPS Ground unless otherwise requested.

You can also opt to pickup your order from our printing facilities in Inglewood, or choose Next Day Air or 2nd Day Air delivery services.


Question: Where can you place the numbers for numbering?
Answer: We can place your numbers for numbering any place on your form. You must be specific as to where the number is to be placed, otherwise we will put the number in the most logical place.


Question: Incorrect Shipping Address.
Answer: We are not responsible for incorrect shipping information provided by the customer. A $15.00 charge per box will be assessed for all shipments that have to be redirected.


Question: When do I need to choose perforation?
Answer: If you choose to have us bind your order in wrap around covers you do not need to choose perforation unless you need more than one perforation in the form. Wrap around covers include one perforation so the forms may be removed from the booklet.

If you need another part of the form to be torn off then you would need a perforation, or if you want the form to have a stub on any side; then you would need to choose perforation as an additonal option.


Question: What is Tag Card Stock?
Answer: Tag Card Stock is a chemical treat sheet that works like a regular sheet of carbonless paper, it is always the last sheet as the tag is only coated on one side of the sheet. Tag Card stock is a 64# weight sheet it comes in manail or white and can be printed on both sides of the sheet. When choosing the tag option you must also choose the non standard option for correct pricing.


Question: Have more questions?
Answer: Call us anytime between the hours of Mon. - Fri. 8 am - 5 pm Pacific Time at 310-828-8708 and we'll be happy to help you understand our procedures and policies or help you place your order so that you get exactly what you need and know exactly when you'll need it.

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